Welcome

Thank you for taking time to stop by my shop!
All felt critters are hand cut and hand stitched with loving care.
Please remember colors on monitors may vary slightly than actual product color.

Items are intended for decoration only - Please keep them out of reach of children.

All handmade items are from my smoke free home.
Items should not be used by pets.

Regarding Red Marionette Yarn Wreaths: Please note that these are not all-weather wreaths. It is strongly recommended that wreaths not be directly exposed to inclement weather.

Payments

Custom orders are non-refundable.

If you are new to Etsy and need instructions on how to complete your purchase please see here: http://www.etsy.com/help/article/339

Shipping

Your purchase will be carefully packaged and shipped with new and clean recycled packing materials.
All purchases are shipped through United States Postal Service by either First Class or Priority Mail depending on weight and destination.

Regarding international shipments:
Red Marionette is not responsible for any customs, duty fees, tariffs, or taxes that may be assessed by your government.
Customs fees are not included in my shipping prices. For further information you should contact your local customs agency.

For international customers please understand that during the Holidays the shipments may take double the estimated times from the USPS.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Returns and Damaged in Shipping Items will be handled on a case by case basis. Buyer must contact me within 3 business days of receipt of item/s.

Custom orders are non-refundable.

Additional

Please do not duplicate or use any Red Marionette product or design for redesign/commercial resale.

Legal imprint